Get in touch
Offex Mail is a small, independently run service. If something is not working, you have found a bug, or you have a question we have not answered on the site, we would like to hear about it. The fastest way to reach us is by email.
Email: [email protected]
Typical response time: within 1–3 business days. We read every message, but we are a small team, so please allow a little time before following up.
What to include
To help us solve your issue quickly, please include:
- A short subject line that describes the problem.
- The temporary address you were using, if it is relevant (for example, if mail did not arrive).
- What you expected to happen and what actually happened.
- Your browser and device (for example, “Chrome on Android” or “Safari on iPhone”).
- A screenshot, if the problem is visual.
- The approximate date and time the issue occurred, including your time zone.
Reporting abuse or a blocked address
Offex Mail is a shared service, and a small number of addresses are sometimes misused. If you run a website and a temporary address from our domain is being used to abuse your service, or if you believe an address should be blocked or reviewed, email us with the address, the time of the incident and any relevant evidence. We take abuse reports seriously and may restrict addresses where warranted.
Send a message
The form below is provided for convenience only. This site has no message-processing backend, so the form does not store or transmit anything to us by itself — submitting it opens your own email client with the details filled in. If that does not work on your device, please email [email protected] directly.
Before you write — try these first
Many questions are answered instantly on the site:
- Mail has not arrived? Confirm you copied the exact temporary address, then refresh the inbox. Delivery can take a few seconds.
- Inbox expired? Temporary inboxes clear themselves automatically after a short window (generally around 60 minutes). Create a fresh address and try again.
- Sound alerts? Use the sound button above the inbox to toggle the chime on or off.
- Theme or language? Both can be changed from the buttons in the top bar, and your choice is remembered.
- Custom address rejected? Custom names must be 3–30 characters using lowercase letters and numbers, and must not already be in use. Try a different name.
- Reporting abuse or a blocked address? Tell us the address and what happened, and we will investigate.
Feedback and feature requests
We also welcome suggestions. If a feature would make Offex Mail more useful for you — a different expiry window, extra languages, or a small usability tweak — tell us what you are trying to do and why. Concrete examples help us prioritise far better than general requests.
Business and press
For partnership, advertising or press enquiries, use the same address with “Business” in the subject line, and we will route it to the right person.